ToolCRM

Freshsales

Freshworks' AI-powered CRM platform combining contact management, deal tracking, email, phone, and AI-based lead scoring (Freddy AI) in a single integrated platform popular with mid-market companies.

How RevOps teams use it

RevOps teams at growing mid-market companies use Freshsales as a cost-effective CRM with built-in AI lead scoring and telephony — consolidating CRM, sales engagement, and phone into one platform without the complexity or cost of Salesforce.

Example use case

e.g., A RevOps team uses Freshsales' Freddy AI to automatically score all inbound leads based on firmographic and behavioral fit, surfacing the top 20% to reps as hot leads in their daily workflow without any manual scoring process.