ToolBI/Analytics

Pendo

A product analytics and digital adoption platform that tracks in-app user behavior, measures feature adoption, and delivers in-app guides and walkthroughs — without requiring engineering changes for most instrumentation.

How RevOps teams use it

RevOps teams in PLG and SaaS companies use Pendo to track feature adoption rates, identify low-engagement accounts at churn risk, build in-app NPS surveys, and trigger guided onboarding experiences for users who haven't activated key features.

Example use case

e.g., A RevOps team uses Pendo to identify enterprise accounts where fewer than 30% of licensed users have logged in within 30 days, automatically triggering a Gainsight risk task for the CSM to schedule an adoption review call.